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FAQs
There’s no question that the world’s best brands entrust their name to us. Questions: What if I don't have artwork? What if I want a specific colour match imprinted? What graphic file type should I send you? Where do I send my art? Wompro vs. Your Domestic Supplier Q: I currently source products through domestic product suppliers for large projects. Why should I instead turn to Wompro? A: Simply because Wompro can offer you much better service at a fraction of the cost. And here’s why: Like most domestic suppliers, yours has a warehouse full of products that focus on a certain category such as caps or pens. But because Wompro doesn’t warehouse, our overhead costs are much lower. And we offer virtually every kind of product, thanks to our long experience in virtually all product categories. What’s more, Wompro's international network of stringently audited manufacturers and sophisticated global logistics capabilities ensure your product will be of consistently high quality and delivered on time at the right price. The fact is, you can’t find a better partner than Wompro, no matter where you’re located. Experience with Large Projects A Different Kind of Import Agent Q: How is Wompro different from all the other import agents I’ve worked with? Dealing with Tight Timeframes Q: What is Wompro’s experience and ability to work within a very tight timeframe? A: As one client told us, “You’ve done the impossible.” For example, we've delivered projects from China to Australia in under one week. But even in the more realistic realm of the possible, we’re fast. Depending on the quantity, you can expect the following timeframes for Australian delivery: existing items: 30 days via air and 60 days via ocean; custom projects (including tooling): 90 days via ocean. The point is, to us, time is one of the most important elements that have made Wompro’s clients happy they’ve placed their brand in our trust, time and again. Keeping Me in the Know Q: How does Wompro communicate project details to me so I know what’s happening with my project? A: We appreciate how important it is for our clients not only to feel in control but to be in total control, every second of the project. To that end, we provide you with a Wompro account executive, who is not just your main contact but who also understands your requirements, based on first-hand experience as both a client and a supplier. The account executive works with you to set timelines, including a complete detailing of materials, decoration specifications, task dependencies, deadline dates, and ship dates. These milestones are developed at the start of each project and reviewed regularly with you. So you’re always kept informed, and never feel out of the loop. Factory Inspections Q: We require full project inspection and special factory auditing for human rights standards. How does Wompro go about assuring that these standards are adhered to? A: Just as important as the quality of manufacturing and strictly following timeframes that we demand from our suppliers is their adherence to internationally recognized labour and human rights standards. To that end, as well as inspecting the progress of clients’ projects from our Hong Kong, Shanghai, and Shenzhen offices, Wompro uses independent inspection services such as Asiawide & SGS. What’s more, third party inspection of factory labour and human rights standards can also be audited and full inspection reports furnished to your clients. Wompro Guarantee Q: What if we are less than satisfied with the end results of our project? A: Though nobody works harder than Wompro to deliver what we promise—which is how we’ve achieved our 99.5% record of client satisfaction—we know that something can go wrong. That’s why we stand behind the manufacturing capabilities of our factories by offering, upon inspection and agreement of claim, full replacement costs, credit or refund, including shipping. Minimum Orders Q: Does Wompro have any minimum orders? A: The way we see it, a small client can become a larger one, so our minimum order is quite minimum: as a general rule of thumb, purchase orders need to be over only $5,000. Terms of Business Q: What are Wompro’s terms of business? A: They’re quite standard, and fair. For your first three projects, a 50% deposit is required, with a balance due upon delivery. And we certainly look forward to agreeing on new terms as our relationship with you develops. Price Quote Timing Q: How quickly can Wompro deliver pricing for my project? A: From immediately to very quickly. Firm costing or approximate costs are all listed online. And firm quotes are available from within 24 hours, while custom briefs are generally quoted within three days. As you’ll quickly see, our prices are very competitive.
Artwork Wompro doesn't require you to upload files and move them around on the screen. We want you to spend your time finding just the right product for your needs. We'll handle the artwork for you -- just send us the files by email or a hardcopy by mail. Our skilled graphic artists will catch unforeseen problems, make recommendations, and review your artwork and lay it out for you on an On-Line art approval. What if I want a specific colour match imprinted? Many of our decoration methods allow for the opportunity to closely match the imprint colour to a specific requirement. Customers who require specific colour matching should provide us with PMS (Pantone Matching System ®) colour numbers where applicable. If your logo is to be embroidered, we will select a thread which most closely matches your PMS colour and you will have the opportunity to see this choice when you approve your "sew-out." What graphic file type should I send you? Acceptable Files in either Mac or PC Formats Art files can be created in Adobe Illustrator CS3, Corel Draw 11, or earlier versions of these programs. Files from other programs may be acceptable if they can be saved as an EPS. All files must be saved as EPS or CDR and all text converted to outline. EPS and CDR format files provide superior reproduction quality allowing /images to be resized with no loss of sharpness or detail. Artwork with Text We recommend that all text be converted to outlines when possible. If not, all fonts, font suitcases, printer fonts and screen fonts must be included with your art. Please note that the smallest text size that can be imprinted is typically around 6-8 pt. with some exceptions, for embroidery letter should be non-serif and at least 5 mm height. It is often necessary to modify or drop text entirely for small imprint areas. Single Colour Artwork We prefer Corel Draw or Illustrator files, however we can use .jpg or .tiff files if their resolution is 600 dpi (dots per inch) or higher at the size of the imprint area. The logo should be in black on a white background. Web /images are 72 dpi and are not acceptable. If your item is to be embroidered, we can use a web graphic. Multiple Colour Artwork Send only original, native vector, EPS or CDR files where possible. Bitmaps & jpeg files created in Photoshop or similar programs can be used for some four colour printing and embroidery applications that use photos and illustrations as a basis. Recommended around 300 dpi or higher with artwork set to size. These files will remain as bitmaps and cannot easily be edited. If your item is to be embroidered we can use a low quality graphic. If you have any other questions, feel free to contact our art department and we'll walk you through it. Remember, it might be a bit of a hassle now, but once we have it on file, you'll never have to deal with it again. Where do I send my art? Please send your artwork directly to your rep. If you do not have a rep, please email sales@wompro.com to speak with a Promotions Specialist. If you are ordering online, you can upload your artwork while placing your order. _ _ _ _ _ _ _ We print using PANTONE® Licensed Printing Inks. Please specify PANTONE® Colours when placing your order. Note that if PANTONE® Colours are specified, in order to ensure colour accuracy we only use current editions of the PANTONE publications. Please ensure you are also using the current editions by going to www.pantone.com or calling 201-935-5500. Pantone, Inc. is not responsible for inaccuracies in colour reproduction. PANTONE Trademarks and Copyrights used with the permission of Pantone, Inc. PANTONE® and other Pantone, Inc. trademarks are the property of Pantone, Inc.
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