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Wompro was established in 1993 and remains an 100% Australian-owned and operated Promotional Products Agency with the same directors in place today. Our specific areas of expertise include award winning creative services, ecommerce and web design, merchandise fulfilment programs, warehousing & distribution facilities, global sourcing and custom product design including POS and packaging. At Wompro we take great pride in ensuring that our customers get the same level of consistent service everywhere in the world. Our client retention record is a testament to our ability to exceed our customer's expectations and never take their business for granted. Our goal of 100% customer satisfaction, 100% of the time is something we live by. At Wompro, we value and recognise people are the most important component. Interaction amongst our staff, our clients and our suppliers is a constant, from job brief to product delivery. To meet this end effectively and productively, the right systems need to be in place. We focus on selecting the right people for the right roles, have a strong culture of people development and training and assigning a mentor to each staff member with 360-degree feedback. Staff have clear and defined job descriptions and are empowered to meet client service requirements and make decisions. Whilst Wompro have clear and defined job roles, we are proud of our flat management structure, team ethic and our collective drive towards one team, one dream. Our melting pot of award-winning designers will also provide you with access to the latest design trends, leading edge ideas, and the most up-to-date technology. Our team of experienced brand developers will push all boundaries when it comes to communicating your brands to your customers. We strongly believe through our innovative approach we have extensive “Value Add” opportunities and concepts to offer our clients. Many of these services are exclusive to Wompro and have proven success with our clients including Foster’s Brewing International, Ford, BlueScope Steel, Norton and many other Blue Chip Company’s. We pride ourselves in our ability to consistently “think outside the square” in developing and implementing innovative business concepts and solutions to ensure the success of the service we offer our clients. Being a growth company means that we embrace an innovative environment capable of change and open to learning and adopting new ideas and situations. Some of the “Value-Add” services we believe are of particular benefit are: · Online Surveys Over the past decade, Wompro has concentrated on sourcing and developing long-term relationships with the best manufacturers of goods and services in both Australia and around the globe. Today we offer one of the finest supply networks for promotional products in the world. This network is constantly evolving, as we continuously source and invest in better suppliers & manufacturing techniques. Our job is to source the best supply of products at the best quality –to price ratio for our clients from wherever in the world All products supplied would be of a high quality and this is representative of the supply network we use. Our suppliers currently manufacture for many of the leading brands and licensees around the world including Titleist, Callaway, Mercedes Benz, Disney, Quiksilver, Grand Prix Corporation and many more. The most significant part of the supply process are the QA & QC processes undertaken . With operatives in Australia and overseas to oversee all production processes undertaken, we ensure that the product delivered is of the standard expected by the client at all times. It is our policy to ensure the following QA steps are adhered to for all products manufactured by us: i) All suppliers utilised by Wompro are subject to a Factory Audit to ensure all products pass stringent safety standards and that they meet health, safety and fair labour standards. This process serves to minimize the risk of inferior goods being shipped to our clients. Wompro also provide a warranty on products purchased against manufacturers’ defects for 90 days or manufacturer’s warranty, whichever is greater |
